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Traveller Support

Chat with our Dive Team for immediate tailored assistance

If you have an idea that will benefit the community, we want to hear about it! We collate all suggestions and tailor our development priorities with these in mind. Once our community is big enough, we’ll start to put these suggestions out to a vote. Go to the suggestions section here.

First things first, thanks for choosing to Adventure with us and we’re sorry about the delay with your booking confirmation.

When you place a booking, we provide 1 transaction confirmation email and 1 payment receipt. The Operating Partner then emails you any additional information directly.

If you haven’t received your confirmation from us, please check your junk/spam folder.

Still nothing? Email us your booking details and we’ll start investigating: [email protected]

  1. Full name

  2. Booking reference number as shown on the confirmation webpage

  3. If you do not have a booking reference number, please advise of the dates of the Adventure and the Operating Partner

Change your mind? No problem. You are entitled to a refund as per the terms stated on your booking (generally up to 14 days from the time of making your booking). This is with the exception of non-refundable deposits and any last-minute bookings whereby the booking was made within 14 days of the Adventure start date. Alternatively, if you require a booking alteration during this period we will do our best to accommodate.

 If you are within the relevant cancellation period, please submit your request here.

For other issues or enquiries, please contact our team via the chat or via [email protected]

To ensure the security and safety of your transactions, all payments are managed through verified independent service providers, Stripe, PayPal and AfterPay. 

  1. I haven’t received my refund:

    • After initiating a refund, Stripe submits a refund request to your bank or card issuer. You will see the refund as a credit approximately 5-10 business days later, depending on your bank.
    • If you purchased via PayPal, refunds generally take up 5 business days. Some PayPal refunds can take up to 30 days, depending on the card provider or bank.

  2. Stripe checkout issues:

    • Payment processing issue: payments through Stripe generally fail due to incorrect details, lack of funds, or security flags/blocking within your bank.

    • All transaction fees are standard Stripe charges.
    • Please see Stripe support for more information.

If the above does not address your query, please email us: [email protected]

Please submit an Adventure feedback form, we are all ears!

Partnerships

For partnership, media, or ambassador or enquiries, please contact us via [email protected]

See all Freedive Adventures Terms and Conditions.

Adventures

conservation

Proudly standing with Great Barrier Reef Foundation.

We pay our respects to the traditional owners and custodians of the lands and seas on which all of our community operates from and travels to
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